Sri Sukhmani Group of Institutes

Grievance Redressal

Grievance Redressal

Sri Sukhmani Group of Institutions (SSGI)

At Sri Sukhmani Group of Institutions (SSGI), we are committed to maintaining a fair, transparent, and student-friendly environment. The Grievance Redressal Mechanism has been established to address concerns, complaints, and grievances raised by students, parents, faculty members, staff, and other stakeholders in a timely and effective manner.

The institution encourages all stakeholders to voice their concerns without fear of discrimination, retaliation, or unfair treatment.

Objectives of the Grievance Redressal System

The Grievance Redressal Committee aims to:

  • Promote a healthy and harmonious academic environment.
  • Ensure fair and transparent resolution of grievances.
  • Address concerns related to academic, administrative, and institutional matters.
  • Safeguard the rights and interests of students, faculty, and staff.
  • Encourage accountability and continuous improvement in institutional services.

Types of Grievances

The committee may consider grievances related to:

Academic Matters

  • Teaching and learning issues
  • Internal assessment concerns
  • Attendance-related matters
  • Examination-related grievances
  • Academic facilities and resources

Administrative Matters

  • Admission process
  • Fee-related concerns
  • Scholarship issues
  • Documentation and certification delays
  • Hostel and transport services

Student Welfare

  • Campus facilities
  • Student support services
  • Discipline-related concerns
  • Harassment or discrimination complaints
  • Any issue affecting student well-being

Employee Grievances

  • Workplace concerns
  • Administrative support issues
  • Professional conduct matters
  • Institutional policy-related concerns

Grievance Submission Process

Stakeholders may submit their grievances through the following channels:

Step 1: Submission

Submit the grievance in writing with relevant details and supporting documents, if applicable.

Step 2: Acknowledgement

The grievance will be acknowledged and forwarded to the appropriate authority or committee for review.

Step 3: Review and Investigation

The concerned department or Grievance Redressal Committee will examine the matter and gather necessary information.

Step 4: Resolution

Appropriate action will be taken, and the complainant will be informed of the outcome within a reasonable timeframe.

Principles of Grievance Redressal

SSGI follows the following principles while addressing grievances:

  • Fairness and impartiality
  • Confidentiality of information
  • Transparency in the review process
  • Timely resolution of complaints
  • Equal opportunity to present facts
  • Respect for all stakeholders

Grievance Redressal Committee

The Grievance Redressal Committee consists of designated faculty members and administrative representatives responsible for reviewing and resolving grievances in accordance with institutional policies and applicable regulations.

The committee functions in compliance with the guidelines issued by relevant regulatory authorities, including UGC, AICTE, PCI, INC, BCI, and other statutory bodies wherever applicable.

Anti-Discrimination and Anti-Harassment Commitment

SSGI maintains a zero-tolerance policy towards:

  • Ragging
  • Harassment
  • Discrimination
  • Bullying
  • Abuse of authority
  • Unethical conduct

Any complaint related to the above matters will be treated with utmost seriousness and handled according to applicable institutional and legal procedures.

Contact for Grievance Redressal

For submitting grievances or seeking assistance, stakeholders may contact:

Grievance Redressal Cell
Sri Sukhmani Group of Institutions (SSGI)
Ambala–Chandigarh Expressway, Dera Bassi, Punjab – 140507

Phone: +91-1762-503900
Email: grievance@ssgi.ac.in

Our Commitment

SSGI is dedicated to fostering an inclusive, respectful, and supportive environment where every stakeholder’s concerns are heard, addressed, and resolved fairly. We continuously strive to improve our systems and services through constructive feedback and effective grievance management.